Redundant network operations centers (NOCs) in NJ and GA
7×24 Network Monitoring and Remediation
- 7×24 advanced monitoring and alerting tools of:
- Servers
- Edge Devices
- Routers
- Switches
- Firewalls
- Communications Equipment
- Around-the-clock remote remediation and escalation
- Multiple shift awareness
- Powerful and intuitive dashboard views and reporting
Server & Desktop Management
- Assessment of existing management policies and processes
- Options for preventative maintenance including patches, service pack installation, and defragmentation for servers, laptops, and desktops (Wintel and Apple)
- Distribution of new applications and operating systems
- Powerful remote monitoring with custom dashboards and/or portals
- Flexible alerting and shift management capabilities based on severity and fault thresholds
- Automated self-healing scripts
- Real-time inventory of hardware and software licenses
- Remote remediation with onsite dispatch options
End-User Remote Helpdesk Support
- Resolve application, hardware, operating system, and connectivity issues
- Email support
- Password resets
- Extend and organization’s existing helpdesk for 7×24 coverage
Additional Managed Services Information
